Custom Orders
How do I start a custom order?
Starting a custom order is simple. Visit our Contact Us page and tell us what you have in mind. You do not need to have every detail figured out before reaching out — a general idea, inspiration photo, name, phrase, color, or theme is enough to start the conversation.
What information should I include when requesting a custom item?
Share anything you already know, such as the type of item, size, colors, wording, style, deadline, or how you plan to use it. If you are not sure yet, that is okay. We will help guide you through the details.
Can you help me design something if I only have a rough idea?
Yes. Many custom projects start with just a simple idea. We can talk through design options, materials, sizing, colors, pricing, and timing to help bring your idea to life.
Do custom orders require approval before they are made?
Yes. For custom designs, we will confirm the important details before creating your item. Depending on the project, this may include design details, wording, colors, sizing, pricing, and turnaround time.
Can I send an inspiration photo?
Yes. Inspiration photos are welcome and can be helpful for communicating your style, colors, layout, or general idea. Please note that custom pieces are made in our own style and may not be exact copies of another maker’s work.
Products & Personalization
Are all products handmade or made to order?
Many Southern Parrish Co. items are made to order or customized with your selected details. Some products may be ready-to-buy, while others are created after the order or request is confirmed.
Can I personalize an item I see in the shop?
If personalization options are listed on the product page, you can add those details before checkout. If you want something different than what is shown, contact us before ordering so we can confirm whether it is possible.
What kinds of products do you make?
We create a variety of custom and personalized pieces, including signs, home décor, business signage, promotional items, shirts and apparel, gifts, ornaments, seasonal items, and special request projects.
Do you make business signs or promotional items?
Yes. We can create custom business signage, branded pieces, promotional items, and other designs for small businesses, events, displays, markets, and more.
Ordering & Turnaround Time
How long does a custom order take?
Turnaround time depends on the item, design details, materials, current order volume, and any deadline you may have. We will discuss timing with you before confirming a custom project.
Can I request something by a certain date?
Yes. If you need an item by a specific date, please include that when you contact us or place your order. Rush requests may not always be available, but we will let you know what is possible.
Do you offer rush orders?
Rush availability depends on the project and current schedule. If you need something quickly, please reach out before ordering so we can confirm whether your timeline can be met.
Will I receive a proof before my item is made?
For some custom items, a design proof or confirmation may be provided before production. This depends on the type of project and the amount of customization involved.
Shipping, Pickup & Local Orders
Do you offer shipping?
Yes, eligible products can be shipped. Shipping options, rates, and timelines may vary depending on the item.
Do you offer local pickup?
If local pickup is available, details will be provided during ordering or discussed when your custom order is confirmed.
How will I know when my order is ready?
You will be notified when your order is complete, shipped, or ready for pickup, depending on the order type and delivery method.
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Returns & Cancellations
Can I return a custom or personalized item?
Because custom and personalized items are made specifically for you, they are typically not eligible for return unless there is an issue with the order. If something is wrong, please contact us so we can help make it right.
Can I cancel a custom order?
Cancellation availability depends on whether design work, materials, or production have already started. Please contact us as soon as possible if you need to cancel or make changes.
What if there is a problem with my order?
Please reach out as soon as possible with your order details and photos if applicable. We want you to love your item and will do our best to resolve any issues.
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Care & Product Details
How should I care for my item?
Care instructions may vary depending on the product and materials. If your item includes specific care details, they will be provided with the product or on the product page.
Are outdoor signs weatherproof?
Outdoor durability depends on the materials, finish, and where the sign will be displayed. If you need an item for outdoor use, please mention that before ordering so we can recommend the best option.
Will colors look exactly like they do on my screen?
Colors may vary slightly due to screen settings, lighting, materials, paint, stain, or printing methods. We do our best to represent colors accurately and can discuss options for custom pieces.
Contact
What is the best way to contact Southern Parrish Co.?
The easiest way to start is by using our contact form or custom order form. You can also message us on Facebook if that is more convenient.
Do I need to know exactly what I want before contacting you?
No. A simple idea is enough. We are happy to help talk through the details and figure out the best way to create something custom for you.